We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, we'll gladly accept an exchange or refund subject to the following conditions:
- Item must be in original condition. Unworn, unwashed and with tags attached
- Item must be returned within 14 days of arriving with you
- Sale items are exchange only
- We do not accept returns on earrings and body jewellery
- Gift cards are non refundable
- Family Tree vouchers are non refundable
Exchange for different size, colour or online store credit is completely free of postage charges.
Refunds will incur a $9.50 postage fee which will be deducted from your refund amount.
Book your return HERE
You can also return online purchases to any Tree of Life store. You will need to bring your online order confirmation e-mail as proof of purchase.
International orders can be sent back to the following address:
Tree of Life Returns
PO BOX 247
We recommend getting tracking for all International returns.
All parcels sent to Tree of Life are the responsibility of the customer until they are received by us.
Please include a note inside your parcel with your full name and order number.
Christmas Returns Policy 2023
Items purchased between 1st November and 24thDecember may be exchanged until 28th January 2024
Exchanges must be accompanied by a gift receipt.
We offer an exchange or refund for items in their original condition with price tag attached.
Returns can be made within 14 days of purchase with original receipt shown as proof of purchase
Sale items can be exchanged only.
Faulty merchandise can be returned for exchange or refund within reasonable time.
Earrings and body jewellery cannot be exchanged due to hygiene reasons.
Refunds can only be processed using the original tender and eftpos returns must be processed to the original card.
NEED FURTHER ASSISTANCE?
Our Customer Care Team can be contacted between 8:30am - 4:30pm AEST, Monday to Friday.Email:
02 9565 4530