We want you to absolutely love your online purchase! 

Just a little note—promotional prices are only available during the promotional period.  

If you change your mind, no worries! We’re happy to offer a refund, as long as the following conditions are met: 

• Item must be in original condition. Unworn, unwashed and with tags attached
• Item must be returned within 14 days of arriving with you
• We do not accept returns on earrings and body jewellery
• Gift cards are non refundable
• Family Tree vouchers are non refundable
• No refunds on sale items
• Sale items can be returned for an online store credit but will incur $9.50 postage fee
• No change of mind return on Clearance Items
• We do not offer free returns for our International customers.
• You can also return online purchases to any Tree of Life store. You will need to bring your online order confirmation e-mail as proof of purchase. 

Please note: Refunds within Australia have a $9.50 postage fee, deducted from your refund. To skip the fee, you can choose a free return to a gift card (valid online for 3 years).

Exchanges: We do not process exchanges online. These must be completed in person at one of our stores. If you're located outside of Australia, you will need to return your item and place a new order.

 

Simply enter your details below to get started!

 

International orders can be sent back to the following address:

 

150 Somersby Falls Road, 

All parcels sent to Tree of Life are the responsibility of the customer until they are received by us.

 

 

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 NEED FURTHER ASSISTANCE?

Our Customer Care Team can be contacted between 9am - 4pm AEST, Monday to Friday.
Email: customer@treeoflife.com.au