RETURNING VIA POST

If for any reason you are not satisfied with the product you have ordered, you can return it within 14 days of it being delivered to you and we will refund your purchase cost by way of the original payment method. Product must be in original condition, unworn, unused, and with original tags attached. We do not accept returns on earrings and body jewellery. We do not accept exchanges on items returned to us via post. If you would like to order a different size, we recommend you purchase the size you are after online and then return the undesired size to us via post for a refund. Please note that any parcels sent to Tree of Life Returns are the responsibility of the customer until they are received by us.   

BOOK A RETURN NOW:

Please note we deduct $8.00 for the use of our returns label if you are an Australian based customer. This amount will be deducted from your return purchase cost.
Visit our Online Returns Portal to begin your return with us.  Alternatively you can return your parcel to the address below using your preferred postage service:

Tree of Life Returns
PO BOX 247
Camperdown NSW 2050  

RETURNING IN-STORE

Online purchases may be returned within 14 days of delivery date to any Tree of Life store for an exchange or refund. You will need to bring your online order receipt as proof of purchase and items must be in original condition with tags attached. PayPal and Afterpay purchases can be returned in store and will be processed during business hours: Monday to Friday 9am-5pm.


PROCESSING RETURNS

Returns are usually processed within 2 days of being received, but may take up to 3 business days during busy periods. Once your refund has been processed please allow 5-7 business days for the funds to show in your account, depending on your payment provider. PayPal and Afterpay purchases can be returned online or in store and will be processed during business hours: Monday to Friday 9am and 5pm. Tree of Life is not responsible to follow up bank transaction requests on customer's behalf.   

Family Tree Credits are non refundable.

 

CHRISTMAS RETURNS

Items purchased between 14th November till 24Th December 2021 may be exchange until 17th January 2022.

 

NEED FURTHER ASSISTANCE?

Webshop can be contacted during standard business hours 9am - 5pm AEST, Monday to Friday.
Email: customer@treeoflife.com.au
Phone:  02 9565 4530