We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, we'll gladly accept an exchange or refund subject to the following conditions:
  • Item must be in original condition. Unworn, unwashed and with tags attached
  • Item must be returned within 14 days of arriving with you
  • We do not accept returns on earrings and body jewellery
  • Gift cards are non refundable
  • Family Tree vouchers are non refundable
  • You can also return online purchases to any Tree of Life store. You will need to bring your online order confirmation e-mail as proof of purchase. 
  • No refunds on sale items

Refunds will incur a $9.50 postage fee which will be deducted from your refund amount. To avoid postage fees we offer free returns back to a gift card, which can be redeemed online within 3 years. Start your return by entering your details below:


Please enter your order details to access your refund now

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International Orders

International orders can be sent back to the following address:
Tree of Life Returns
PO BOX 247
Camperdown NSW
Australia 2050
We recommend getting tracking for all International returns.
All parcels sent to Tree of Life are the responsibility of the customer until they are received by us.
Please include a note inside your parcel with your full name and order number.




Our Customer Care Team can be contacted between 8:30am - 4:30pm AEST, Monday to Friday.
Phone:  02 9565 4530