Returns

 

We want you to be completely satisfied with your online purchase.
                                                     
If you change your mind for any reason, we'll gladly accept an exchange or refund subject to the following conditions:
 
  • Item must be in original condition. Unworn, unwashed and with tags attached
  • Item must be returned within 14 days of arriving with you
  • We do not accept returns on earrings and body jewellery
  • Gift cards are non refundable
  • Family Tree vouchers are non refundable
  • No refunds on sale items
  • Sale items can be returned for an online store credit but will incur $9.50 postage fee
  • No change of mind return on Clearance Items
  • We do not offer free returns for our International customers.
  • You can also return online purchases to any Tree of Life store. You will need to bring your online order confirmation e-mail as proof of purchase. 

Refunds from within Australia will incur a $9.50 postage fee which will be deducted from your refund amount. To avoid postage fees we offer free returns back to a gift card, which can be redeemed online within 3 years. Start your return by entering your details below:

Returns

Please enter your order details to access your refund now

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Christmas Returns Policy

Items purchased between the 1st of November and the 24th of December 2024 may be exchanged up until the 28th of January 2025. The exchange must be accompanied by proof of purchase.

International Orders

International Orders can be lodged through the Returns Portal, but the postage will be at your own cost, we don't provide the Shipping Label. 
Sale items can returned back onto an Online Gift Card Credit, which can be  redeemed online within 3 years. 
International orders can be sent back to the following address:
 
Tree of Life Returns
150 Somersby Falls Road, 
Somersby
NSW - 2250
Australia
 
We recommend getting tracking for all International returns.
All parcels sent to Tree of Life are the responsibility of the customer until they are received by us.
Please include a note inside your parcel with your full name and order number.

 

 

 NEED FURTHER ASSISTANCE?

Our Customer Care Team can be contacted between 9am - 4pm AEST, Monday to Friday.
Email: customer@treeoflife.com.au