We want you to absolutely love your online purchase! 

Just a little note—promotional prices are only available during the promotional period.  

If you change your mind, no worries! We’re happy to offer a refund, as long as the following conditions are met: 

 

• Item must be in original condition. Unworn, unwashed and with tags attached
• Item must be returned within 14 days of arriving with you
• We do not accept returns on earrings and body jewellery
• Gift cards are non refundable
• Family Tree vouchers are non refundable
• No refunds on sale items
• Sale items can be returned for an online store credit only
• No change of mind return on Clearance Items
• We do not offer free returns for our International customers.
• You can also return online purchases to any Tree of Life store. You will need to bring your online order confirmation e-mail as proof of purchase. 

Please note: Refunds within Australia have a $9.50 postage fee, deducted from your refund. To skip the fee, you can choose a free return to a gift card (valid online for 3 years).

Exchanges: We do not process exchanges online. These must be completed in person at one of our stores. If you're located outside of Australia, you will need to return your item and place a new order.

BOGO Promotion: When you shop our Buy One, Get One 50% Off deal, the magic happens when you take home two pieces—if you decide to return the full-priced item, we’ll adjust your refund so the piece you keep simply goes back to its regular price.

Simply enter your details below to get started!

 

International orders can be sent back to the following address:

 

150 Somersby Falls Road, 

All parcels sent to Tree of Life are the responsibility of the customer until they are received by us.

 

 

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 NEED FURTHER ASSISTANCE?

Our Customer Care Team can be contacted between 9am - 4pm AEST, Monday to Friday.
Email: customer@treeoflife.com.au