Terms & Conditions of Sale
These Terms & Conditions of Sale apply to purchases made through the Tree of Life website located at
(Website), owned and operated by White Cloud Trading Pty Ltd trading as Tree of Life (ABN 26 003 667 178) (“Tree of Life”, “we”, “us”, “our”).
By placing an order through our Website, you agree to these Terms & Conditions, together with our Terms of Use, Privacy Policy and any other policies referenced on our Website.
We encourage you to read these Terms carefully before making a purchase. If you have any questions, please contact our customer care team at
Online Orders
We do our best to ensure all product descriptions, pricing, imagery and stock availability on our Website are accurate and up to date. Occasionally, errors may occur.
Submitting an order through our Website does not mean your order has been accepted. A contract is only formed once we process your order and send you an order confirmation.
If an error occurs relating to pricing, product information or stock availability, we reserve the right to cancel or decline the order. If this happens, we’ll contact you as soon as possible to discuss your options, including:
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confirming the order at the correct price;
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selecting an alternative product;
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delaying dispatch; or
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receiving a full refund.
If we’re unable to fulfil your order, any payment made will be refunded to your original payment method as soon as reasonably practicable.
Pricing & Payment
All prices displayed on our Website are in Australian Dollars (AUD) and include GST where applicable.
Prices may change from time to time without notice.
Payment in full, including applicable shipping costs, must be received and cleared before your order is processed and dispatched.
If your payment is declined, reversed or unpaid for any reason, we may:
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suspend or cancel your order;
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withhold dispatch of goods; and/or
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recover any fees or charges incurred by us as a result.
We currently accept payment via:
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Visa
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Mastercard
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American Express
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PayPal
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Afterpay
When using third-party payment providers, you agree to their terms and conditions. These services are provided independently from Tree of Life, and we are not responsible for any loss, issue or delay arising from their services.
Promotions, Discounts & Coupon Codes
From time to time, we may offer promotional discounts or coupon codes.
Unless otherwise stated:
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promotions cannot be used in conjunction with any other offer;
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discounts apply to full-priced items only;
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coupon codes are non-transferable;
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coupon codes cannot be redeemed for cash; and
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promotions may be withdrawn or changed at any time without notice.
Gift Cards
Tree of Life gift cards are available for purchase online and in-store.
Gift cards purchased online are delivered electronically to the nominated email address.
Gift cards:
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may be redeemed online or in-store;
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cannot be exchanged for cash;
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cannot be refunded;
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are valid for three (3) years from the date of purchase, unless otherwise required by law.
It is the purchaser’s responsibility to ensure gift card details are stored securely and provided only to the intended recipient.
Shipping & Delivery
Shipping Locations
We ship within Australia and internationally.
Shipping rates and estimated delivery timeframes are available on our Shipping page.
Shipping Costs
By placing an order, you agree to pay the applicable shipping fees shown at checkout.
While we take care to ensure shipping costs are accurate, occasional calculation errors may occur. If this happens, we’ll contact you before processing your order.
Shipping rates may change from time to time without notice.
Dispatch Timeframes
We aim to process orders within 48 hours of receiving cleared payment.
Orders are generally dispatched the same business day or the next business day once processed. During busy periods, promotional events or public holidays, dispatch times may be longer.
Any dispatch or delivery timeframe provided is an estimate only.
To the maximum extent permitted by law, Tree of Life is not liable for delays caused by shipping carriers, customs processing or events outside our reasonable control.
Delivery Information
Customers are responsible for providing accurate shipping information.
If an order is returned to us due to an incorrect or incomplete address supplied by you, additional shipping charges may apply before re-dispatch.
Lost or Damaged Parcels
Tracking details will be provided once your order has been dispatched.
If your parcel appears lost or damaged in transit, please contact us as soon as possible so we can investigate with the delivery provider.
Where permitted by law, our liability for parcels lost or damaged in transit is limited to any compensation we are able to recover from the shipping provider.
Risk & Delivery
Risk in the goods passes to you upon delivery to the nominated delivery address.
If you authorise a parcel to be left unattended, delivery will be considered complete once the parcel has been left at the nominated address.
If another person at the delivery address accepts the parcel on your behalf, delivery will also be considered complete.
Events Outside Our Control
Sometimes unexpected events outside our reasonable control may affect our ability to fulfil orders. This may include severe weather, natural disasters, industrial action, transport disruptions, supplier delays, system outages or illness.
Where this occurs, we may delay, suspend or cancel orders affected by those circumstances.
If significant delays are expected, we’ll make reasonable efforts to keep you informed.
Product Information & Advice
Any product information, styling suggestions, recommendations or advice provided on our Website, social channels or by our team is general in nature.
While we make reasonable efforts to ensure information is accurate, we do not guarantee that all information is complete, current or suitable for your individual circumstances.
Nothing provided by Tree of Life is intended to replace professional, medical or specialist advice.
To the maximum extent permitted by law, we are not liable for loss arising from reliance on general information provided by us.
Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL).
Our goods come with guarantees that cannot be excluded under the ACL.
You may be entitled to a repair, replacement or refund where goods are faulty, not as described or do not meet consumer guarantees.
Where permitted by law, our liability is limited to:
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replacement of the goods;
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repair of the goods;
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payment of the cost of repair; or
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another remedy we determine to be reasonable in the circumstances.
To the maximum extent permitted by law, we exclude liability for indirect, incidental or consequential loss.
If you believe a product is faulty or does not comply with consumer guarantees, please contact us at
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Returns & Faulty Items
If you receive an item that is faulty, damaged or incorrect, please contact our customer care team as soon as possible.
Customers should notify us of faults within a reasonable period after becoming aware of the issue.
Depending on the nature of the issue and your rights under the ACL, we may offer:
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a repair;
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replacement;
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store credit; or
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refund.
Please refer to our Returns Policy for further information regarding change-of-mind returns and eligibility requirements.
Intellectual Property
All content on the Website, including images, text, graphics, branding, logos and designs, is owned by or licensed to Tree of Life.
You must not reproduce, distribute or use our intellectual property without our prior written consent.
Dispute Resolution
If you experience an issue with your order, we encourage you to contact us first so we can work towards a fair and efficient resolution.
If a dispute cannot be resolved within 30 days, either party may request mediation in New South Wales, Australia.
Each party must attempt mediation before commencing court proceedings, except where urgent interlocutory relief is required.
Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes will take effect immediately once published on our Website.
By continuing to use our Website or place orders after changes are published, you accept the updated Terms.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Termination
We reserve the right to cancel or refuse any order at our discretion, including where we suspect fraudulent activity or a breach of these Terms.
If we cancel an order after payment has been received, we’ll provide a refund for any undelivered items.
Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes arising in connection with these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of New South Wales.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
This document was last updated: 29/10/2021