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COVID-19 SHIPPING UPDATE

We are continuing to dispatch orders without delay however you may experience shipping delays with Australia Post. This will unfortunately affect our usual shipping times for both express and regular shipping. We thank you for your patience and understanding.

 

SHIPPING TIME

Express Shipping

Express orders are dispatched the same day from our Sydney warehouse if the order is placed before 12pm (Australian E.S.T.) and are dispatched the next day if placed after 12pm. Express post parcels are usually delivered within 1-3 days of dispatch to metro areas and 2-4 days to regional locations, although remote areas can be up to 7 business days

 

Regular Shipping

Regular orders are dispatched from our warehouse in Sydney within 1-2 business days, however they may take up to 4 days to dispatch during busy periods such as during sales and the Christmas/New Year period. Regular post parcels are usually delivered within 3-7 days of dispatch to metro area and up to 10 days to regional locations.

 

SHIPPING COST

FREE for orders over $50

  • $5 for orders under $50
  • $8 for orders under $20

Express Shipping is an extra $5 and FREE for orders over $150

 

Important Shipping Information

 

Parcels may be left if the property is deemed to be safe and secure, even if a signature is required. If you do not want this please leave an order message requesting signature only or collect at Post Office if not home.

 

We can deliver to all business, residential and PO boxes. Please make sure to include both your name and the business name if sending to a business address.


You will receive an email once your package has been shipped with a tracking number.

 

If you request to have your package left (without signature) please be aware that this is at your own risk. We do not replace missing parcels if there has been a signature opt-out.

 

You can find information on our shipping information here

 

NEED ASSISTANCE?

Webshop Contact Information
Email: customer@treeoflife.com.au
Phone: +61 2 9565 4530